Building resilience in turbulent times Complex interactive processes in communities and organisations 3rd International CIP Conference
July 1, 2016
in Antwerp, Belgium
Associate or Associate Student Membership includes all membership benefits and admission to the conference (Fri 1 July in Antwerp Management School)
Hacker, Hoaxer, Whistleblower, Spy.
Critical advice for protecting your organization from hackers stealing your data, turning it into a hostage situation and a media circus
The world has two types of companies: those that know they’ve been hacked, and those that do not. You cannot stop every cyberattack, but you can prepare for them and bounce back as quickly as possible.
In this keynote, Dr. Summers, one of the world’s leading ethical hackers and cyber strategists, describes how a hacking event can ruin your organization and shares the latest research and advice for successful cyber crisis management. He will provide guidance and insights on all issues pertaining to hackers and their impact on organizations and society at large.
Dr. Summers can be introduced as “a hacker with a PhD”. As a researcher, his focus is on the cognitive psychology of hackers, in other words he can tell us How Hackers Think. Advisor of many Fortune 500 companies and organisations in the public sector worldwide, he speaks regularly at prestigious academic institutions. He developed cyber security courses as well as innovative and entrepreneurial programs.
As President of Summers & Company, a cyber strategy and organizational design consulting firm, Dr. Summers helps clients understand cyber security risks within their organizations.
At the iSchool (University of Maryland), he teaches cybersecurity courses as well as developing innovative and entrepreneurial programs and opportunities that enable students and faculty to engage with the community in new ways.
Key approaches for fostering a more resilient safety culture: Risk communication in the nuclear industry
It is widely agreed that the 2011 accident of the Fukushima Daiichi nuclear power plant was not only triggered by natural events combined with technical failures, but was also a human induced disaster. From the bitter lessons, we have learned that human and organizational factors associated with emergency planning, response and decision-making for nuclear safety need to be more carefully reviewed and enhanced. Elements of social sciences, especially risk management and risk communication, play a key role here.
Risk communication aims to build trust through this process and human interactions. However, it would not be an overstatement that the essence of risk communication is not fully understood. As a result, it is either partially integrated into risk management practice or remains unconducive. The marginalization of risk communication is observed in a variety of risk communication practices, or more evidently, in perception gaps between lays and experts about risks.
In order to address the pressing issue and suggest how risk communication can help create shared awareness about the safety of nuclear energy, Mariko Nishizawa will show the results of two empirical studies in Japan conducted after the Fukushima accident between 2011 and 2015. Mariko was directly involved in both studies.
Mariko’s presentation will indicate how the creation of public “spheres” for science-lay encounters is to be more rigorously sought in non-crisis situation. But more fundamentally, risk communication needs more attention of the side of science and technology to improve capacity building and fostering a more resilient culture in nuclear safety.
Effective communication during Brussels Lockdown and other elevated terrorist threats and attacks in Belgium
How to inform the public about an unknown and invisible threat? What are society’s expectations when a severe terrorist threat holds on for days, or even for weeks? November 2015 was overshadowed by the IS attacks in Paris. Merely a few days later, Brussels was the subject of an elevated terrorist threat. Severe security measures were taken, and the security warning level was raised to the highest mark.
In an attempt to inform civilians in the most optimal way concerning the precautionary measures taken by the government, Belgium’s Federal Crisis Center successfully applied the Work Process Crisis Communication (WPCC) methodology. WPCC starts with analyzing the (social) media as a way to make informed decisions about the communication strategy and, subsequently, to elaborate on a written and spoken output.
For more than a week, 24 hours a day, the Federal Crisis Center at Belgium’s Home Office had been organizing strategic coordination meetings, managed multiple collaborators, handled severe media pressure, addressed thousands of incoming phone calls on their information number, and informed a massive number of visitors on their online platforms. Although the WPCC was put under severe pressure, it successfully resisted the test.
Peter Mertens is spokesman and communication team coordinator of the Belgian Federal Crisis Center. He will share his experiences and lessons learned from the first row during the recent Brussels Lockdown and related terrorism threat events.
This year's conference will be held at
Antwerp Management School
“Het Brantijser” building
The CIP Institute is a non-profit organization that brings together scientists and practitioners from various disciplines in an inspiring and innovative platform to exchange and develop knowledge about the Complex and Interactive Processes (CIP) in the field of crisis. It was founded in 2013 and currently groups around 70 members from eleven countries worldwide.
All founding members are working in fields related to risk/crisis communication and/or management. CIP Institute successfully fulfils its aim to bring together members from various backgrounds, including academics, researchers, practitioners and consultants.
Don’t miss the opportunity to join our organization that is going to make the difference in future developments about risk and crisis. Become member to support our objectives, join our efforts, join the network and access member-only content.
Members who want to spend time and energy in co-creating the next steps of the CIP Institute and community are welcome to attend our events or develop specific initiatives. The next Annual Meeting will be held during the 2016 Event in Antwerp.
If you think involvement in CIP Institute’s future suits your interests, please write to
Our members are related to various aspects of crisis, be it preventive, corrective, or in terms of recovery.
Their areas of expertise include:
The persons below have participated in the foundation of the CIP Institute. They are also contributing to the further development of the Institute in our various Institute committees.
|Luc Adriaenssens||General Manager||Belgian Pharmaceutical
|Daniel Alonso||Partner||SD Group||Spain|
|Dalila Antunes||Environmental Psychologist||Factor Social
|Ute Bock||Risk Manager||Fiat Chrysler Rimaco/FCA||Switzerland|
|Bert Brugghemans||Fire Chief||Antwerp Fire Service
|Luc Claessens||Coordinator Safe Schools||City of Antwerp||Belgium|
|Juan Manuel Domínguez||Managing Partner||SD Group||Spain|
|Hugo Ketels||Interim/Crisis General Manager||Equity Care Partners||Belgium|
|Dr. Mike Lauder||Director/Owner||Alto42||United Kingdom|
|Dr. Hugo Marynissen||Managing Partner||PM risk-crisis-change||Belgium|
|Prof. Dr. José Palma-Oliveira||Professor||University of Lisbon||Portugal|
|Stijn Pieters||Managing Partner||PM risk-crisis-change||Belgium|
|Tim Van Achte||Advisor||PM risk-crisis-change||Belgium|
|Anne-Marie van het Erve||Managing Partner||Inconnect||The Netherlands|
|Frank Vergeer||Managing Partner||Inconnect||The Netherlands|
|Jan Vervoort||Business Continuity Manager||V.V.M. De Lijn||Belgium|